FAQ

We currently ship to the US, UK & Canada. More destinations will be added. Stay tuned.

Orders are processed and shipped in 1-2 business days, likely sooner. Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24-48 hours for the tracking details to update. If you have not received this email, kindly check your spam/trash folders, or email us at support@iamjournal.io (support@iamjournal.io)for further support. Please note that we cannot be held accountable for any shipping delays caused by the carrier. Should inaccurate or incomplete address information be provided, it may delay processing time by 1-2 business days. All customers are encouraged to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

US, UK, Canada Standard (5-10 Business Days) **Please note that specific carriers cannot be selected.

United States I Am Journal charges a sales tax for all US orders. These collected taxes are mandated by the local state governments. I Am Journal in no way benefits from this and directly pays this amount collected to the state. United Kingdom Orders being shipped to the UK will have a 20% VAT included in the price. These collected taxes are mandated by UK government. I Am Journal in no way benefits from this and directly pays this amount collected by the UK government. Canada As your order is shipped DDU (Delivered Duty Unpaid), orders being shipped internationally may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by I Am Journal.

If you wish to change your order details, i.e. remove/add products to your order, or change your address, please contact support@iamjournal.io as soon as possible. As orders begin processing quickly, it is not guaranteed that we will be able to adjust your order, however, we will do our best.

If your tracking information indicates that your order has been delivered, kindly check with your neighbours who may have received the package on your behalf. In addition, please reach out to your local post office for additional information should it have been delivered there instead. If you are not able to locate your order, kindly contact support@iamjournal.io for further assistance.